1. Introduction: Yamba Behaviour Support and Assessments Pty Ltd ("we," "us," "our") is committed to protecting the privacy and personal information of our clients, employees, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

2. Collection of Personal Information: We collect personal information to provide and improve our services. The types of personal information we may collect include:

 

Client Information: Name, contact details, date of birth, medical history, NDIS plan details, and other relevant information for providing services. Employee Information: Name, contact details, qualifications, employment history, and other relevant employment details.

 

Service Providers and Contractors: Business contact details and information necessary to manage the business relationship.

 

3. Use of Personal Information: We use the personal information we collect for the following purposes:Providing and managing our services, including

- Assessments, support planning, and therapy sessions.

- Communicating with clients, employees, and other stakeholders.

- Billing and invoicing for services provided.

- Complying with legal and regulatory requirements.

- Conducting research and analysis to improve our services.

- Managing and supporting our workforce.

 

4. Disclosure of Personal Information: We may disclose personal information to:

​

- Government and regulatory bodies, such as the National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission.

- Healthcare providers and other professionals involved in your care.

- Third-party service providers and contractors who assist us in delivering our services.

- Legal, financial, and professional advisors.

- As required by law or with your consent.

 

We take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations with respect to the protection of your personal information.

 

5. Security of Personal Information: We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement appropriate technical and organizational measures to secure your personal information.

 

6. Access and Correction: You have the right to access and correct your personal information held by us. If you believe that any information we hold about you is incorrect or out of date, please contact us to request an update.

 

7. Retention of Personal Information: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

 

8. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means.

 

9. Contact Us: If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

 

Yamba Behaviour Support and Assessments Pty Ltd

Phone: 02 6646 8942

Email: ceo@yambabehavioursupportandassessments.com

 

10. Complaints: If you have a complaint about how we handle your personal information, please contact us using the contact details above. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).